Terms and Conditions (T&C)
1. Scope and Subject of the Contract
1.1. The service provider, Olivia H., offers coaching services (primarily relationship coaching, life coaching, and personal development) under her business “Authentic Attachment”, predominantly online (via Zoom).
1.2. The “clients” referred to in these Terms and Conditions (unless otherwise defined) are consumers (B2C clients) who make use of the coaching services provided by the service provider. These Terms and Conditions apply to all contractual relationships.
1.3. The services are provided within a coaching context. The service provider is not a therapist, psychologist, physician, or licensed alternative practitioner (Heilpraktiker). The services do not constitute therapy, psychological, medical, or alternative medical treatment. Results cannot be guaranteed. The client is solely responsible for their health and decisions.
1.4. These Terms and Conditions also apply to future sessions with the service provider (within the framework of “Authentic Attachment”) without requiring renewed acceptance.
1.5. Coaching services are offered exclusively to persons who are at least 18 years of age.
2. Conclusion of Contract / Booking
2.1. These Terms and Conditions constitute a service contract pursuant to §§ 611 et seq. of the German Civil Code (BGB). By booking a session (via the scheduling tool Meetergo), the client automatically accepts these Terms and Conditions. The client will receive an invoice via email together with the booking confirmation.
2.2. The coaching contract becomes binding upon booking. The performance of the session requires a written confirmation of the payment arrangement. In the event of non-payment, the service provider may refuse further sessions and take legal action to enforce payment of the agreed fee.
3. Coaching Sessions
3.1. Each individual session consists of a 75-minute online conversation, with the exception of the free initial consultation. Each individual session (regardless of whether it is taken as a standalone session or as part of the “Authentic Attachment Program”—a multi-week program consisting of several one-on-one online sessions via Zoom) must be booked separately.
3.2. Sessions take place online, currently via Zoom.
3.3. The service provider may use methods or materials that are protected by copyright; these may not be copied or distributed without the prior written consent of the service provider.
4. Prices and Payment
4.1. The price per session is €90.00 (including VAT where applicable).
4.2. Payments are due within 14 days after the session.
4.3. Accepted payment methods: PayPal, credit card (via Stripe), bank transfer.
4.4. In the event of late payment, the service provider reserves the right to refuse further sessions. In the event of default in payment by the client, the service provider is entitled to charge reminder fees and default interest to the extent permitted by law.
4.5. In the event of non-payment, the service provider is entitled to refuse further sessions and assert any claims to which she is legally entitled, for example through formal debt collection proceedings.
5. Cancellation and Refunds
5.1. A session may be cancelled free of charge up to 24 hours before the scheduled start.
5.2. The client must pay the service provider a fee amounting to 50% of the agreed session fee for any session that is not cancelled at least 24 hours in advance.
5.3. In the event of dissatisfaction with the service, the client may request a full refund for their first session within 14 days after the session, provided that the dissatisfaction is explained. This right to a refund does not apply to subsequent sessions (after the first session).
5.4. Further sessions (after the first session) are non-refundable in the event of dissatisfaction, except in cases of documented illness (with medical certificate) or force majeure (see Section 9).
6. Right of Withdrawal
6.1. Consumers (§ 13 BGB) have the right to withdraw from this contract within 14 days of booking without providing any reason. To exercise the right of withdrawal, the service provider must be informed of the decision to withdraw from the contract by means of a clear declaration. This must be communicated via email: [email protected]
6.2. Consequences of Withdrawal
If the consumer withdraws from this contract, all payments made to the service provider will be refunded without undue delay and no later than within 14 days.
6.3. Commencement of Service and Expiry of the Right of Withdrawal
If the client expressly agrees (which occurs automatically when booking a session via Meetergo), the right of withdrawal expires upon commencement of the service.
7. Duration and Termination of the Contract
7.1. The coaching contract is concluded upon the first booking of a coaching session. By making a booking, the client confirms that they have read and accepted these Terms and Conditions.
7.2. These Terms and Conditions apply to the entire business relationship between the service provider and the client. They also apply to all future coaching sessions, programs, or services provided by the service provider unless expressly agreed otherwise.
7.3. Additional sessions may be agreed via the booking system, by email, verbally, or by other means. These Terms and Conditions shall also apply to such subsequently agreed sessions.
7.4. Each agreed coaching session constitutes an independent service within the meaning of a service contract pursuant to §§ 611 et seq. BGB.
7.5. The respective service contract applies to the execution of the agreed session. The provisions of these Terms and Conditions nevertheless apply to the entire business relationship between the parties.
7.6. Both parties may cancel future sessions at any time, subject to the cancellation deadlines specified in these Terms and Conditions.
7.7. The right of extraordinary termination for good cause remains unaffected for both parties.
7.8. Good cause exists in particular if one party, despite prior notice, breaches essential contractual obligations or if a relationship of trust necessary for cooperation can no longer be maintained.
8. Liability and Responsibility of the Client
8.1. The service provider shall be liable to the client for damages or reimbursement of futile expenses in all cases of contractual and non-contractual liability in the event of intent or gross negligence in accordance with statutory provisions.
8.2. In other cases, the service provider shall only be liable—unless otherwise provided in paragraph 8.3—in the event of a breach of a contractual obligation whose fulfillment is essential for the proper performance of the contract and on whose compliance the client may regularly rely (so-called cardinal obligation), and then limited to compensation for the foreseeable and typical damage. In all other cases, liability is excluded subject to paragraph 8.3.
8.3. Liability for damages resulting from injury to life, body, or health and under the German Product Liability Act remains unaffected by the above limitations and exclusions of liability.
8.4. In the event of data loss, the service provider shall only be liable for the damage that would have occurred even if the client had carried out proper and regular data backups appropriate to the risk.
8.5. The service provider assumes no liability for the achievement of specific coaching goals or results. The success of coaching depends significantly on the client’s active participation and implementation. The client bears full responsibility for their decisions, actions, and their consequences.
8.6. The coaching program does not constitute medical or psychological diagnosis or treatment. The advice provided is based on the information supplied by the client. The client is expressly advised that in the event of health-related or psychological complaints, they must consult a physician or therapist. In cases of acute psychological crises or suicidal thoughts, the client must immediately seek professional help (doctor, therapist, emergency services).
8.7. Coaching does not constitute crisis intervention. The client confirms, to the best of their knowledge, that they are not currently in an acute psychological crisis.
8.8. The service provider reserves the right to decline coaching requests without providing reasons or to terminate ongoing sessions if continuation appears irresponsible.
8.9. Unless expressly agreed otherwise, claims by the client arising from warranty and damages—except for claims arising from tort—shall be subject to the statutory limitation periods.
8.10. For contracts with consumers (B2C):
The liability of the service provider is limited to intent and gross negligence. In cases of slight negligence, the service provider shall only be liable for breaches of essential contractual obligations (cardinal obligations) and only for typical and foreseeable damages. Liability for indirect damages or loss of profit is excluded to the extent permitted by law. This limitation does not apply to damages resulting from injury to life, body, or health caused by intentional or grossly negligent conduct of the service provider.
8.11. For contracts with entrepreneurs (B2B), German law shall apply. Disputes shall be resolved by arbitration in Berlin in accordance with the rules of the German Institution of Arbitration (DIS). The language of arbitration shall be German or English.
8.12. For contracts with entrepreneurs (B2B), the following additional provisions apply: The total liability of the service provider arising from legal grounds in connection with this contract shall be limited to the fees paid during the 12 months preceding the event giving rise to the damage or EUR 10,000, whichever amount is higher. The service provider shall not be liable for indirect, special, or punitive damages.
9. Confidentiality & Data Protection (GDPR)
9.1. All data provided by the client will be treated confidentially.
9.2. Data will be stored in accordance with the GDPR and will not be disclosed to third parties unless legally required.
9.3. The client consents to the processing of personal data to the extent necessary for the provision of coaching services. Personal data will be processed in accordance with the Privacy Policy available on the website, which the client accepts when booking a session.
9.4. The client agrees to the use of online video conferencing and acknowledges the remaining risk of potential data leaks; the service provider processes personal data in accordance with applicable data protection laws.
9.5. Sessions may not be recorded without consent.
9.6. In the case of sensible client data being exchanged via email (for example, within e-mail coaching), the data policy of the respective email providers apply. Authentic Attachment uses Proton as a provider for email exchanges to ensure data protection, but any e-mails sent to the Authentic Attachment email address are also subject to the data policy of the client's email provider. The service provider cannot be held liable for any data breaches that may occur through the client's email provider.
10. Technical Issues & Force Majeure
10.1. The service provider shall not be liable for technical issues (e.g., internet disruptions, Zoom outages) or data leaks arising from the use of online platforms. The service provider takes reasonable measures to protect personal data; however, a residual risk arising from external platforms cannot be excluded.
10.2. In the event of cancellation due to force majeure (e.g., illness, power outage, natural events), the session will be rescheduled.
10.3. Both parties may reschedule a planned session in the event of illness or unavoidable circumstances. This must be communicated explicitly via email. A medical certificate is not required. The new appointment shall be agreed upon mutually. The rescheduled session must take place within three months of the original appointment date. If no replacement date can be found due to the client, the client is entitled to a refund of 50% of the fee paid. If no replacement date can be found due to the service provider, the client is entitled to a refund of 100% of the fee paid.
10.4. If the service provider is unable to provide the agreed coaching services due to prolonged illness or unforeseen circumstances (force majeure), any fees already paid for the affected sessions will be refunded in full. No further liability shall arise.
10.5. If the client is unable to attend a session due to illness or unforeseen circumstances (force majeure) and rescheduling is not possible, the fee already paid may either be applied to a replacement session within three months or refunded in full. A medical certificate may be required for a full refund.
11. Applicable Law & Jurisdiction
11.1. German law shall apply.
11.2. By booking a session with the service provider (for example via the Meetergo scheduling tool), the client confirms that they have read, understood, and agreed to these Terms and Conditions and thus to the coaching agreement.
11.3. These Terms and Conditions apply to clients worldwide, regardless of their country of residence or nationality. The services are governed by German law and the jurisdiction of Berlin.
11.4. This contract exists in multiple languages. In the event of discrepancies or ambiguities, the German version shall prevail.
11.5. The place of jurisdiction for disputes with consumers shall be Berlin, Germany, to the extent permitted by law. Consumers may at any time bring claims before the competent ordinary courts. The language of proceedings shall be German or English.
12. Final Provisions
12.1. Should individual provisions of this contract be invalid, the remainder of the contract shall remain unaffected.
12.2. This contract is gender-neutral and accessible to all persons.